Shipping, Returns and Frequenty Asked Questions:

I release several multi-media concept-based collections a year. Subscribe to my newsletter “Studio Dispatches” and follow me on Instagram to know collection launch dates. Subscribing to Studio Dispatches will also give you access to presales, promotions, and studio updates.

If a sold-out piece calls to you, contact me and we can discuss a commission. *Please note that unfortunately, I can not reproduce original art. Each piece has its own personality, quirks, and innate beauty which is why they are original and not mass-produced.

I appreciate your interest in purchasing an original art piece from MAKE J Long. I hope you’ll enjoy sharing space with the art for years and receive a charged thrill each time you interact with it.

Before purchasing, please read listing descriptions, review colors on multiple screens, and double (or even triple) check artwork dimensions. Please review the listing’s images to see the artwork’s details, textures, and unique attributes.

SHIPPING

- Please double (or even triple) check that the address you provide at check-out is correct. If the address is incorrect and the package is returned to me, I’ll get in touch, send you a new invoice to cover shipping, and ship your art once the invoice is paid.

- Your new art piece will ship via USPS within 3-5 business days of purchase. Each package is insured for its full purchase amount.

- You’ll receive a shipping notification email and tracking number once your package is mailed via USPS.

- Once a package is entrusted to the USPS, I am not responsible for lost, stolen, damaged, or undelivered packages. By purchasing a piece from my shop, you agree to this.

- Your goods are wrapped with care in my studio, ensuring they can withstand their journey to your door. I thoroughly inspect each art piece before it leaves my studio to ensure it is in perfect condition before mailing. If your purchased artwork arrives damaged, please get in touch with me immediately with photos of the damaged areas. Include images of the damaged shipping box and the art piece to indicate where and how the art has been affected.

- If an art piece is lost, undelivered, damaged, or stolen, you will also need to file a claim with USPS.

RETURNS

I want you to be pleased with your new artwork. If you aren't satisfied, please notify me within 3 days of receiving your piece. You may return your art in perfect condition in its original packaging at your expense to receive a refund.

INTERNATIONAL ORDERS

- If you’re not within the continental United States and would like to purchase a piece from me, please get in touch before purchasing to make shipping arrangements.

Thank you for supporting my art. I hope you can feel the creative spirit infused into your artwork as you connect with your art piece.

Sorry, there is no local pick-up at this time.

I do a limited number of commissions each quarter of the year. If you are interested in more information, please fill out the commission questionnaire on my Commissions page.

- You are a good candidate for a commission if:

1) You love my artwork and trust my process to deliver a piece that you will welcome into your home.

2) You allow me to determine and exhibit my strengths as an artist.

- To ensure your happiness with commissioned pieces, I will share photos throughout the process. We will talk about the color palette, details, and textures. Your artwork will not be shipped until you have given final approval.

- I am unable to replicate a previous piece of art of my own or another artist’s.

- Because of my intentional communication with the client and the care I take to ensure your happiness when producing a commission, all sales are final on commissioned pieces.

All of my glazes on functional pieces are food safe. They can also be put in the dishwasher and microwave. Having said that, ceramic ware is not indestructible. Take gentle care with your piece so that you can enjoy it for a long time and create beautiful memories.

All rights to the artwork are retained by MAKE BEND LLC “MAKE J Long” to include image rights to both commissioned pieces as well as works sold within a collection. I retain the right to make reproductions of any artwork unless otherwise agreed upon with the collector in writing with a contract.

- The collector may not reproduce the artwork in any way without written permission.

For certain collections I do offer fine art gicleé prints. Please see product descriptions for print sizes as well as paper weight and thickness.

ORIGINAL PAINTINGS

- Most of my original paintings are on custom-made wooden panels and do not require framing. They come with hanging wire assembled and are ready to be hung and enjoyed.

PRINTS OF ORIGINALS

- Not all of my prints are sold with frames. Please check the product listing’s description to ensure your understanding of the offering’s details and specifications.

- I highly recommend taking your artwork to a professional framer to ensure customization and archival materials to protect your artwork.

Whew! The above is A LOT of information, but perhaps your question wasn't answered. Feel free to click here and hit me up for questions regarding collaborations, licensing or to connect. If there is an issue, we’ll get to the bottom of it in a kind and respectful manner.